ACCESSORIES

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Shipment info

A valid address and compatible with zip code should be provided. All the information should be filled with English letters.

* Please note that all the orders ship to Russia should provide with company address and company name, in case of your parcel being rejected by Russia custom authorities.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.

Shipping

We ship to worldwide.

Please refer the shipping cost when you check out the order. 

We are pleased to offer Free Express Shipping on orders over $160 to the entire US, Asia and Europe. 

For your convenience, we are happy to ship our products to every place in the world. For the rest of the world, we offer Free Express Shipping on orders over $200.

The cost and shipping time is shown below.

Important Notes

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

RETURN POLICY

IMPORTANT: When you decide to return your items, the first thing to do is contact us via E-mail, and inform us with your problem and reasons.

You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned).  The items must be unworn, unwashed, and undamaged and must have all tags attached.  Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.  

International Return Policy:

Customers will responsible for the return shipping costs if it's due to their own reason to return.

If it's we send you the wrong size by mistake, we will take the cost for returns;

No-restocking to be charged to the consumers for the return of the product.

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to: 

Name: Mukzin

Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.

Phone: +86 0571-86703027 

Customers need to pay for the extra $20 shipping fee of the exchanged items.

Link: https://shop.mukzin.com/products/exchange-shipping-fee

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Note: We are not responsible for the cost of return shipping

Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.

Return Local Duty and Taxes

Local taxes and import duties may be incurred when you ship your return items to us.

If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without contacting us, you will be charged of relative amount tax fee when we refund you.

So please remember to contact us first when you decide to make return your order

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint,and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parellel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions