REGISTRATION
Q：Do l need to register before placing an order?
A：You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.If you have any questions, please contact our account team：info@mukzin.com
Q：How do l change my account information?
A：As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.If you have any questions, please contact our account team：info@mukzin.com
ORDERING
Q：What kinds of payment methods do you accept?
A：We accept the following forms of payment:Visa、Master、Paypal、American Express、Discover.
Q：How do l know what size to choose?
A：We have related size chart for each product on the product page. And Click here to view our size measure method and International size conversion charts.
ORDER STATUS
Q：How do l check on the status of my order?
A：
- You may log in your Mukzin account find your orders and click tracking nubmer to view the status of your order.
- Your order has been received or Your shipment has been processed, based on the valid email address provided to us.
- If you did not receive any confirmation emails, please check your email spam filter. Select shop.mukzin.com as a trusted website domain in your spam filter.
- To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.Please allow 1-3 business days for your order status to change.
Q：Why was my order cancelled?
A：
- Mukzin was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled.
- If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
- If you still need assistance, please contact us：info@mukzin.com
SHIPPING
Q：What kinds of shipping options do you offer?
A：We offer air shipping to countries all over the world.Click here to view the details of our shipping options and rates.
Q：How do l track my package after it has been shipped?
A：As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Click here to track your package.
RETURNS
Q：What is your return policy?
A：We offer an easy, hassle-free 45-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 45 days of the delivery date.Click here to view our full return policy.
Q：How soon will l receive a refund for my return?
A：Please allow 3-4 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.