As the Chinese New Year approaches, please note our shipping schedule:

  • MUKTANK product orders placed after January 13 will begin shipping on February 5.

  • MUKZIN product orders placed after January 15 will begin shipping on February 5 (excluding pre-sale items).

Order Process

Once your order is placed, your order will be processed within 1-3 business days. You will receive your Order Confirmation Email as soon as we've received your order. Please allow about 7-10 days for your order to remain in the "Processing" stage, after your order has been processed.
 
About Pre-sale Products
 
Pre-sale products are expected to be shipped about 30 days after ordering. If you have any questions, please contact customer service:info@mukzin.com.

Payment

US customer
We accept American Express, VISA, MasterCard, Discover, PayPal.

Overseas customer
We accept VISA, MasterCard, JBC, Maestro, PayPal.

Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email that your order has been successfully charged.

Shipping Methods

Standard Shipping:

Free standard shipping on all orders over $200. (10-15 Business days)

*Due to the high shipping rate:  Czechia, Myanmar (Burma), Qatar, Réunion, United States (2 of 62 states), Portugal, United Arab Emirates, Argentina, Brazil, Iceland, Russia, Saudi Arabia, Turkey, Ukraine, Hungary, New Caledonia, Spain, Slovenia, Switzerland, Customer should pay the shipping fee on their own which $45.

Israel, Armenia, Bulgaria, Estonia, Greece, Latvia, Lithuania, Norway, Albania, Cayman Islands, Georgia, Kuwait, Monaco, Colombia, Croatia, Egypt, Kazakhstan, Moldova, Oman, South Africa, Sweden, Chile, Jordan, Cyprus, Romania, Montenegro, North Macedonia should pay the shipping fee on their own which $60.

MUKZIN is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, MUKZIN is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays.

Duties & Taxes
*Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.