SHIPMENT INFO
* A valid address and compatible with zip code should be provided. All the information should be filled with ENGLISH letters.
* Please note that all the orders ship to Russia should provide: company's name and address, in case of your parcel being rejected by Russia custom authorities.
VERIFICATION
Once the order is authorized and verified, you will receive a confirmation email. We begin preparing your order immediately after it is verified. With this sort of time frame, it is difficult for us to change or cancel your order. However, we will do our best to support your request.
PROCESSING
* After your payment is verified, it may take up to 3 business days to process and ship your order. This does not include weekends or holidays.
SHIPPING
We ship to worldwide.
*Please refer the shipping cost when you check out the order.
We are pleased to offer Free Express Shipping on orders over $200 to the entire US, Asia and some countries of Europe.
*For the rest of the world, due to different shipping costs, shipping fee will be reflected on the checkout page.
*Once item shipped out, it usually need 10~15 business days to arrive.These days because of worldwide COVID-19, shipping time and delivery time maybe delay. Appreciate for your understanding！
IMPORTANT NOTES
*Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
RETURN POLICY
* IMPORTANT: When you decide to return your items, please contact us via E-mail first, and inform us about your problem.
* You may return any items within 15 days of receiving your item (they must be placed in the mail to be returned). The items must be unworn, unwashed, and undamaged and must have all tags attached. Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.
*International Return Policy:
1. Customers will responsible for the return shipping fees if it's due to their own reason to return.
2. If we send you the wrong size by mistake, we will take the shipping fees;
3. No-restocking to be charged to the consumers for the return of the product.
* Defective or Damaged Product?
If you receive a defective or damaged product, please notify us at info@mukzin.com and we will gladly send you a new one! If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it. If a damaged item is returned without any notification, we will not be able to process the return.
REFUNDS
* Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
* If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
* Returns will be processed within 10 business days of receipt.
* Refunds should appear on your account within 3-5 business days after processing.
* Late or missing refunds
1. If you haven’t received a refund yet, please check your bank account first.
2. If refound still not shows in your bank account. please contact your credit card company, it may take a few days before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at info@mukzin.com.
* Sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
EXCHANGES
*If you need to exchange size for the same item, send us an email at info@mukzin.com and send your item to:
Name: Mukzin
Address: No.189. Jinhuanan Road Gongshu District. Hangzhou,Zhejiang 310000. China.
Phone: +86 0571-86703027
Customers need to pay for the extra $20 shipping fee of the exchanged items.
Link: https://shop.mukzin.com/products/exchange-shipping-fee
GIFT
* If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
* If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
* Shipping
To return your product, you should mail your product to:
Name: Mukzin
Address: No.189. Jinhuanan Road Gongshu District. Hangzhou, Zhejiang 310000. China.
Phone: +86 0571-86703027
Note: We are not responsible for the cost of return shipping
* Please use a reputable courier company such as DHL, or use an express trackable postal service to ensure your item is received within the accepted time frame or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you don't do so.
* Return Local Duty and Taxes
1. Local taxes and import duties may be incurred when you ship your return items to us.
If you contact us before shipping your return items, we will be responsible for all such taxes and duties. If you ship your items back without any contacts, you will be charged the relative amount tax fee when we refund you.
2. When you decide to return, please remember to contact us first.Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.