FAQs

RegistrationOrderingOrder StatusShippingReturns
  • Do I need to register before placing an order?
    You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.
  • How do I register?
    You can click here to register.
  • Why should I become a registered user?
    -You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

    -You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

  • How do I reset my password?
    Please click hereto reset your password.
  • How do I change my account information?
    As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
  • Can I change my email address in my account?
    We will offer this function in the future.
  • I cannot find the answers to my questions, how do I reach customer service?
    Please click here to contact our Customer Service Team.
  • What kinds of payment methods do you accept?
    We accept the following forms of payment:
    -Visa
    -Master
    -Paypal
  • Is my privacy and personal information secure on your site?
    Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.
  • How do I know what size to choose?
    We have related size chart for each product on the product page. And Click here to view our size measure method and International size conversion charts.
  • I cannot find the answers to my questions, how do I reach customer service?
    Please click here to contact our Customer Service Team..
  • How do I check on the status of my order?
    ---You may view the status of your order by logging into your Mukzin account and find your orders with the status display
    Click on Track Order at the footer of the page. Make sure to have order # and email address available.
    Your order has been received or Your shipment has been processed, based on the valid email address provided to us.
    ---If you did not receive any confirmation emails, please check your email spam filter. Select shop.mukzin.com as a trusted website domain in your spam filter.
    ---To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
    ---Please allow 24 to 48 hours for your order status to change.
  • Why was my order cancelled?
    -Mukzin was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled.
    -If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
    -If you still need assistance, please contact us.
  • I cannot find the answers to my questions, how do I reach customer service?
    Please click here to contact our Customer Service Team.
  • What kinds of shipping options do you offer?
    We offer air shipping to countries all over the world. Click here to view the details of our shipping options and rates.
  • Where are shipping destinations?
    We offer air shipping to countries all over the world. Click here to view the details of our shipping options and rates.
  • How do I track my package after it has been shipped?
    As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Click hereto track your package.
  • I cannot find the answers to my questions, how do I reach customer service?
    Please click here to contact our Customer Service Team.
  • What is your return policy?
    We offer an easy, hassle-free 20-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 20 days of the delivery date.

    Click here to view our full return policy.

  • How soon will I receive a refund for my return?
    Please allow 3-4 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
  • I cannot find the answers to my questions, how do I reach customer service?
    Please click here to contact our Customer Service Team.